Derek Payne

Background

About Derek Payne

With 20+ years shaping digital experiences, I specialize in designing enterprise-scale products that simplify complex work. At ServiceNow, I lead experience architecture and design direction for next-generation SaaS products, focusing on AI-native task management, Docs, and collaboration tools. My expertise spans 0→1 product launches, design systems evolution, and AI-driven pattern development, where I connect business goals with user needs to craft intuitive, scalable, and delightful experiences. I’ve guided cross-functional teams, influenced product strategy, and partnered with executives and stakeholders to bring bold visions to life. Beyond enterprise design, I’ve worked across branding, illustration, and front-end development — skills that give me a holistic design perspective. I’m also an artist and maker at heart, with side projects ranging from photography to custom-built furniture. I thrive at the intersection of innovation and usability, helping teams envision the future while delivering products that make work simpler, smarter, and more human.