Devanshree Patel
Information Technology Team Lead at Alorica
Based in Canada
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Seniority
Manager
Department
Information Technology
Location
Canada
Industry
Outsourcing and Offshoring Consulting
Company size
71K
Contact information
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d•••••••@alorica.com
Phone
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Background
About Devanshree Patel
An Engineering professional with 2+ years of experience providing end-client customer support in the IT industry Knowledgeable in Application Environment (Development, QA, UAT and production),Source control(GitHub, Bitbucket) and release deployment to various application Environments Strong knowledge of software modelling and database techniques such as use cases, state diagrams, workflows, sequence diagrams, ER diagrams, class diagrams using UML, Visio and as well as software development methodologies 1+ years of experience in reducing security breaches and monitoring logs using Splunk, UNIX, FileZilla, SQL, Putty, JIRA, Confluence, and ServiceNow Highly organized and detail-oriented problem-solver with the ability to coordinate multiple projects simultaneously and meet deadlines under stringent time constraints Effective communication and active listening skills with a proven track record of interacting and providing best customer service on average of serving 200+ customers on a daily basis Strong expertise on the languages like python, JavaScript, Html, CSS, Json, selenium, Katalon
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