Directory · CA
Outsourcing and Offshoring Consulting in Canada
A register of firms and the professionals working at them in the Outsourcing and Offshoring Consulting sector based in Canada. Browse the public index, then filter or export on Kipplo.
Companies
236 on file
24-7 Intouch
Global leader in digital customer experience management, back office processing, trust and safety, and AI services. Click here to download Superpunch on Google Play Store: https://foxly.link/LhnJUd or Apple Store: https://foxly.link/xsWj6G
10001+ staff
Advantage Communications Inc
With nearly 30 years in service, we've mastered the dynamic between cost-efficiency and customer service, meaning you won't have to sacrifice one for the other. Access the cost-savings and cultural alignment of Canada & the Caribbean Elevate Customer Satisfaction with loyal, experienced agents and technicians who are proud to represent your brand Leverage 30 years of BPO experience through executive consultation and proactive program management Advantage Communications is an outsourced service provider of Tech Support, Customer Service and Analytics. We provide smarter, more efficient outsourced solutions that are custom-designed to be an extension of your business model and your brand. Our team members are located in Canada and Jamaica to provide scalable solutions, reliable business continuity, and the best customer experience across the board. Get the coverage you need and the partnership you can rely on with our higher standards of excellence. To Request a Quote or Learn more, call or visit us at: 1-800-296-4022
501 to 1000 staff
Blue Ocean Contact Centers
Here’s our ten-second elevator pitch: we provide affordable, onshore and/or nearshore, high-touch customized contact center solutions for brands who care deeply about the quality of their customer experience. If you’re checking off boxes while you’re checking out possible partners, here’s a quick company snapshot:*Headquartered in Halifax, Nova Scotia, Canada (Halfway between the UK and California – perfectly positioned for global support)*Onshore support provided by agents across Canada *Nearshore support provided by agents in the Dominican Republic *Founded in 1994 *800+ employees in two centers (both in Canada)*Privately-owned *Offering PCI-compliant solutions *Minimum program size: 20 FTE *Bilingual support for high volume programs in: English, French, Spanish. We can also support lower volume/coverage models with Portuguese, German, Cantonese and Mandarin.
501 to 1000 staff
Atelka
Atelka Enterprise Inc.(“Atelka”),is now ttec. TTEC is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world’s most innovative brands. The Company provides its outcome-based customer engagement solutions through TTEC Digital which delivers consulting and technology services and TTEC Engage which operates customer care, growth and trust and safety services. Founded in 1982, the Company helps its clients acquire, retain, grow and protect profitable customer relationships. TTEC partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. TTEC's 49,500 employees live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit ttec.com
1001 to 5000 staff
Io Solutions Contact Center
We’re a leading Canadian Business Process Outsourcer (BPO) solutions provider with a proven track record of delivering end-to-end B2B (business to business) and B2C (business to consumer) contact solutions for many of the largest Canadian corporations in the Financial Services, Telecommunications, Retail, and Manufacturing sectors. Our technology is customizable, secured, architected for stability and scalable to the needs of our clients, whether performing as an extension of a company’s existing capabilities or as a stand-alone service delivery channel – we bring the right expertise, best practice processes, and technology to ensure optimal performance. Years of experience and dedicated focus delivering truly comprehensive customer support across all contact channels has given us flexibility in our delivery capabilities enabling us to efficiently respond to unanticipated complexities and challenges.
501 to 1000 staff
Voxdata
Since 1995, VOXDATA has been supplying outsourced call centre services, 24 hours a day, seven days a week, to meet all frontline customer relations needs. To date we have successfully managed over 400 call programs. We specialize in the development of flexible, effective, and cost-effective solutions for customers in a variety of fields, including • Finance • Insurance • Utilities • Energy • Telecom With facilities in Canada’s two major economic and social centres, Montreal and Toronto, we can serve your English- and French-speaking customers with complete transparency. This will give your clients a sense of comfort that they are speaking to an agent who understands and speaks the same language. Our Vision: “to be the leading outsourcer of customized, innovative contact centre solutions”. Our Mission: Through strategic partnerships with our clients, we will strive to be an innovative leader committed to providing high value, qualitative contact centre solutions by leveraging the best practices, industry expertise, and leading-edge technology. Our Mission and our commitment are driven by the following quality centric values: • Client Satisfaction • Integrity • Respect • Accountability • Collaboration We foster this culture through empowering, engaging, investing, educating and measuring our employees.
201 to 500 staff
Xperigo
Xperigo has successfully managed customer experiences on behalf of the top automotive brands in the world for over 30 years. Xperigo has developed a highly integrated service delivery platform that provides real-time access to a suite of automotive mobility services. It all started in 1992 when Automotive OEMs decided to include roadside assistance as a component of the new car warranty. With its 100-year history of providing roadside assistance services, the Canadian Automobile Association (CAA) founded Xperigo to serve as the B2B provider of roadside assistance services to this market. Today, with exclusive access to the CAA Roadside Assistance service network, Xperigo leverages direct integration with over of the top service providers across Canada to deliver the fastest response times and highest quality service in the industry. Xperigo is the premier provider of B2B roadside assistance services in the country. To maintain its leadership position as a customer experience management company in the era of the connected car, Xperigo has invested wisely in people, processes and technology. Working closely with the top automotive brands in the business, Xperigo has evolved beyond roadside assistance to become a valued strategic partner in the automotive sector. Today, with its world-class contact centre and robust technology platform, Xperigo provides a full suite of mobility-related services tailored for automotive customers. Xperigo utilizes new and emerging technology to manage the customer experience both inside and outside the vehicle, with the goal of transforming any negative car ownership events into positive brand experiences. Xperigo has been keenly focused on making the right investments to position the company as a top strategic partner today, and one that is well prepared for the future of automotive mobility.
201 to 500 staff
Assistance Services Group
Assistance Services Group, now part of Foundever, has been "helping people" since 1955. A rapidly growing organization, we develop unique assistance programs for both the public and private sectors. Our business is taking care of our clients’ customers and stakeholders. Our services include Roadside Assistance, Legal Assistance, Business Support Services and Telehealth solutions.
501 to 1000 staff
Callnovo Contact Center
Callnovo Contact Center ® is a renowned 20-year-tenured call center outsourcing provider and leader in AI customer service/AI technical support innovation. We provide multilingual, multicultural, omnichannel outsourced operations and state-of-the-art CRM technology solutions via frontrunning AI innovation. Our professional, tailorable contact center solutions secure high-quality global customer engagement that brings grand dividends, leading to enhanced, long-term growth & success, supporting your global business' ambitions of a long-term brand legacy. Visit our website at
1001 to 5000 staff
Gemma Communications
Gemma Communications is a leading Canadian-owned contact centre business that has been serving clients since Our services are provided on a global scale, and our clients are some of the best-known companies in Canada, and the world. Keeping the objectives of our clients in mind, Gemma's leadership team draws on its extensive industry experience to develop forward-thinking and innovative solutions that deliver results, support an exceptional level of customer service and add value to our clients' businesses. Along with our extensive experience, Gemma boasts best-in-class technology to provide our client's with the latest and most effective tools to reach their customers and promote their brands - all while providing superior service delivery, security and data protection. We invite you to explore how Gemma's unparalleled services, experienced team and extensive knowledge will deliver the results you want - and expect - to drive you business forward.
1001 to 5000 staff
Ntt Business Process Outsourcing
NTT DATA Business Process Services is a purpose built and performance driven Customer Experience Management organization, delivering end-to-end solutions that support the complete customer journey and lifecycle. We’re here to enable the connected future. Through the work we do with our clients and in our communities, we find ways that technology can make a positive impact. Through an early engagement and outside-in, outcomes-based approach we help our clients design and deploy the right technology environment, to unlock and enable organizational CX strategy execution. Our Managed Service offering, which includes fully outsourced Contact Center operations, as well as targeted support services such as Managed Quality Assurance, Workforce Management, and Managed Analytics, allows our clients to optimize CX delivery outcomes while protecting revenue and improving profitability. As relentless innovators, we also leverage our dedicated Business Insights and Analytics practice – SmartCX – to understand customer behaviours and preferences, allowing us to continually optimize and improve CX delivery, increase operational efficiency, and improve customer retention and loyalty. Our head office is located in Toronto, Ontario, Canada, with additional offices in Ottawa, Orangeville, Sudbury, Bridgewater, Yarmouth, Edmundston, and Montreal. We also have an offshore captive facility in Manila.
1001 to 5000 staff
Obox Solution Ltd
At Obox Solution Ltd, we support accounting firms and mid-market businesses by providing tailored virtual staffing solutions for bookkeeping, payroll, CFO services, tax, financial technology implementation, and training services. As a leading Business Process Outsourcing (BPO) provider, we specialize in creating offshore back-office teams of highly qualified accountants who integrate seamlessly into your operations, just like in-house employees. Being ISO 27001 certified, our clients are put at ease knowing that we implement and maintain the industry’s most trusted security protocols to safeguard their information. Our team consists of 200+ ACCA-qualified accountants, each with specialized knowledge in financial technology tools such as QuickBooks Online and Xero, and expertise in areas such as compilation engagements and tax preparation. With experience serving clients in Canada, the UK, and the US, our accountants are trained through rigorous programs, gaining the hands-on experience necessary to successfully handle client accounts independently. From hiring and training to deployment and performance review, every aspect of the process is managed by us. That way, you can focus on growth, knowing we’re balancing your books. What we offer here at Obox-Full-Cycle Bookkeeping -ISO Certified -Clean-up & Catch-up Bookkeeping -HST/GST & VAT Returns -Custom Management Accounts -Year-End Accounts & Compilation Engagements -Corporate & Personal Tax Returns Interested in saving up to 60% on your finance team’s payroll, all without compromising on expertise or quality? Book a call with us today!
201 to 500 staff
Optima Communications International
Optima Communications International (OCI) is a Canadian contact center outsourcing provider specializing in regulated and complex industries, including utilities, financial services, and insurance. Operating exclusively from Canada, OCI supports organizations that require high standards of regulatory compliance, data security, and customer-experience quality. OCI delivers inbound and outbound contact center services in environments where accuracy, agent training, and operational governance are critical. The company has deep experience supporting utilities and financial services organizations, including the management of sensitive customer interactions, billing inquiries, service enrollments, and compliance-driven communications. For life insurance and other regulated insurance products, OCI works closely with its associated specialist entity, Optima Insurance Services, which provides licensed insurance advisors for compliant sales and service engagements. Industries served: Utilities, Financial Services, Insurance Delivery model: Canada-based contact center operations
501 to 1000 staff
The Sydney Call Centre
At The Sydney Call Centre Inc.(SCC), we redefine excellence in the realms of Business Process Outsourcing (BPO) and Information and Communications Technology (ICT). As one of Canada's leading tech-enabled firms, we bring unparalleled expertise in B2B & B2C call center outsourcing. With a proven track record, we specialize in B2B lead generation, cultivating qualified prospects, and driving new business opportunities. Inbound & Outbound Call Center Services: Supercharge your sales resources without the need for additional staff. SCC offers scalable teams of talented sales professionals dedicated to telesales. Our Inside Sales Projects are meticulously crafted to produce best-in-class results, ensuring your company's full market potential is realized. Our Specializations: • Inbound Customer Care: Delivering exceptional customer service that exceeds expectations. • Outbound Sales: Elevate your sales strategy with our outbound expertise. • Lead Generation: Unleashing opportunities through strategic prospect development. • Customer Win-Back: Reignite relationships and win back valuable customers. • Market Research: Gain insights that fuel informed business decisions. • Automation & Bots: Embrace cutting-edge technology for enhanced efficiency. Why Choose SCC? • Experience: Benefit from the wealth of experience that sets SCC apart. • Scalability: Scale your operations effortlessly with our flexible solutions. • Results-Driven: Achieve tangible, measurable results through our tailored services. • Tech-Enabled: Harness the power of technology to stay ahead in the competitive landscape. Ready to supercharge your growth engine? Contact us today for more information or to receive a personalized quote for our inbound and outbound services. The Sydney Call Centre Inc- Where Excellence Meets Innovation.#BusinessGrowth #CallCenter #BPO #ICT #SalesExcellence #canadaBPO
1001 to 5000 staff
Call Center Guys
Customer experience of things is what we’re all about. Thinking outside the box and our relentless effort to advance the standard is the very fabric of Call Center Guys. A lot of companies can take or make a call, our focus is to live where your customers live. Customers expect anything, at anytime, from anywhere. Instantly. The on-demand world is here, are you ready to be a part of it? Our perpetual drive for the perfect mix of people and technology, will ensure your organization is a part of the new age. Lets come together and augment your customer experience. Together we’ll change the world.
51 to 200 staff
Goodbay Technologies Inc
We’re revolutionizing the global customer experience across all industries, delivering innovative, value-driven customer care solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize your CX through our data-driven and brand-specific approach. By delivering actionable insights, we drive team performance and ROI alignment to meet your strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with your brand. Our track record speaks for itself and our long-standing relationships speak to our performance. We are IntouchCX. Where a global footprint meets a local presence. Where scale meets soul. Where expertise meets energy. Where reliable meets relatable. Where professional meets personal. Where inspiration meets execution. Where your world meets our world. We challenge assumptions. Redefine partnership. Disrupt convention. And boldly lead our clients, our people, and our industry toward a reimagined future.
10001+ staff
Singlepoint Group International Inc
Welcome to SinglePoint Group International Inc! As the parent company of the industry-leading Credit Bureau of Collections Canada (CBCC), we’ve proudly stood at the forefront of Canada’s outsourcing industry since 1947. We are trusted as the nation’s top outsourcing partner, excelling in customer and sales excellence while being experts in client retention. At SinglePoint, we deliver integrated customer lifecycle management with a focus on four core pillars: Customer Experience Management: Every interaction matters. We are committed to creating positive and impactful experiences that define our exceptional service. Retention: Our innovative solutions exceed expectations by enhancing client loyalty and reducing churn, helping businesses maintain long-term customer relationships. Accounts Receivable Management: We balance empathy and effectiveness in our approach to collections, ensuring client satisfaction through positive customer interactions. Acquisition: Our dynamic sales and lead generation strategies drive client growth, enabling businesses to achieve their goals. Our success is rooted in our core values: Integrity: We uphold honesty and transparency in everything we do. Innovation: We continuously embrace creativity to improve and evolve. Excellence: We commit to delivering superior results with high-quality service. Collaboration: We believe in teamwork as the foundation of success. Respect: We foster a positive, inclusive work environment where everyone thrives. At SinglePoint, we’re more than just a workplace – we’re a community driven by collaboration, innovation, and shared success. We invite passionate individuals to join us, contribute to our mission, and grow with us. Together, we achieve remarkable results. Your success is our success.
1001 to 5000 staff
Drakkar
For more than 30 years, DRAKKAR has empowered clients by building extensive experience, driving success in key sectors including aerospace, ground transportation, defence, and consumer packaged goods. DRAKKAR groups together 13 affiliate companies in Canada, the United States, and France specializing in 4 lines of service- MRO & Interior Solutions - Logistics & Supply Chain - Industrial & Manufacturing - Technology & MarCom Our values- Collaboration - Determination - Passion -Excellence
1001 to 5000 staff
Dynanet Online Support
DynaNet is a global company providing comprehensive Support Outsourcing, System Integration, and Application System Solutions. Over the past ten years, DynaNet has completed offshore support, web development, and software development projects in various business sectors. We are the first one to offer IoT support outsourcing in the current market. This industry experience, combined with our expertise in using the latest technologies, enables us to adapt to our clients' diverse needs successfully. DynaNet is operating with businesses across the globe with our presence in countries such as the USA, Canada, UK, Dubai, Australia, New Zealand, and India. Global impact with a local touch!
51 to 200 staff
Get Levrg
Your sales & marketing costs are out of control. Your tasks go undone & unprofitable. It's frustrating to watch your expensive resources work on $5/hr tasks, not $500/hr value creation. We dramatically change our customers Margins, LTV:CAC and Profitability to make them more competitive. Access our on-demand sales & marketing resources that you can turn on like a Light Switch- Digital Prospector (LinkedIn Prospecting)- Marketing Support-as-a-Service - Sales Support-as-a-Service - Virtual Assistant (VA) Support-as-a-Service - Customer Support-as-a-Service - Video Editing-as-a-Service - Social Media & Content Marketing Teams - Outsource To Profits Training Certification Outsource To Profits.
51 to 200 staff
Ison Xperiences - Smarter Empathic Ai
Say hAI to iSON! Join the AI revolution with iSON Xperiences- where technology meets the power of human connection. We’re transforming businesses with cutting-edge AI solutions infused with human empathy, driving innovation, efficiency, and seamless experiences. As pioneers in AI-powered customer engagement, we empower businesses to scale smarter, optimize operations, and create meaningful interactions that go beyond automation. The future is here, and it speaks AI—powered by iSON Xperiences.
10001+ staff
Bumsa Inc
Founded in 2017, Bumsa is a Canadian-owned outsourcing and consulting firm that provides cost-effective business solutions to help organizations scale efficiently. Our expertise spans multiple domains, including Business Process Outsourcing (BPO), Lead Generation & Market Research, Web & IT Development, Technical Support, and Administrative Support. We empower businesses by streamlining operations and optimizing workflows, allowing teams to focus on strategic growth. Our leadership team has been recognized with various awards, including Canada’s Profit 100, Canada’s Growth 500, Profit Hot 50, Globe & Mail/Report on Business Canada’s Top Growing Companies, Ernst & Young Entrepreneur of the Year, and ACSESS Community Service Awards. With a deep understanding of the Canadian business landscape, Bumsa delivers tailored outsourcing solutions that enhance productivity and drive success. Mission: To provide seamless, cost-effective outsourcing solutions that support business growth. Vision: To be the premier provider of outsourcing and business support solutions for Canadian companies. Website:
11 to 50 staff
Concert8 Solutions
Concert 8 Solutions Inc. is a British Columbia company formed in November 2017 to capitalize on the growth of online commerce, specifically in the Business Process Outsourcing industry. Concert8’s management team brings over 15 years of international experience in the multi-lingual BPO industry. Concert8 offers a complete range of Omni-Channel sales, customer service, product, and technical support in the form of in-bound and out-bound calling, Email response, Live Chat, and Social Media support, as well as other outsourced back end services. We use our experience and expertise to take care of your customers as if they are our own and free you up to do what you do best.
51 to 200 staff
Flg Frontline Group
What We Do FrontLine Group is a Business Process Outsource provider that specializes in tailored service programs with unmatched Customer Experience. Our Mission To be the expert in 1st Party Collections and Customer Relationship Management, applying our proven expertise, compliance leadership and advanced technology to deliver exceptional results for our clients and their customers. Our Values Ethical and Honest Behaviour Quality Service High Productivity and Performance Positive Work Environment Our Locations Toronto. Montreal. Vancouver. Winnipeg. Chicago. Kansas City. Dallas. Tyler. White Plains. Delhi, India. Manila, Philippines. Cebu, Philippines. San Jose, Costa Rica. Career Opportunities
1001 to 5000 staff
