Devin Barkley

Background

About Devin Barkley

I am truly fortunate to work as an IT professional in the Video Game industry. It's crazy to think that I've been doing this for over 16 years, shipped 8 titles, worn numerous IT hats, and worked alongside many many great people. Below are some of my responsibilities as helpdesk manager over time.* Helpdesk\IT - Oversee ticket resolution - Managing helpdesk projects - Establishing coverage schedules - Promote team development - Maintain process documentation - Coordinate with System Engineers and corporate IT as needed on tasks * Studio\Project - Maintain management communication to support game deadlines and initiatives - Maintain studio IT policies - Develop yearly IT budget - Plan downtime for IT updates - Plan Event Support (Game Conferences, Studio Events, Parties etc.)- Oversee guest support (custom room setup for VIPs, press demos or executive visits)- Manage company cell phone plan - Support studio initiatives in space redesign\planning (network, power etc.)- 2008 assisted in planning THQ QA facility in Champaign (I was the IT for this facility until closure)* Hardware - Oversee hardware lifecycle of all studio equipment (Purchasing\Inventory\Upgrades\Retirement)- Devkit Management including maintaining Sony\Microsoft\Steam\Epic\Nintendo user accounts * Software - Evaluation\Purchasing\License Management for studio software - Completion of MS Licensing Audits for various years * Conference Room - AV hardware planning\evaluation - Oversee conference room redesigns including working with vendors on installation * Remote Site Management - Respond to Alerts in case of remote server\power\VPN connectivity is lost - User Onboarding\Offboarding - Planned yearly weeklong support trips for upgrades,inventory, and maintenance * Outsourcer Coordination - Coordinate between project and IT for any account, hardware, software onboarding needs - Secure internal system access as needed depending contract agreements - Maintain documentation for offboarding * IT Systems - MS Active Directory User\Workstation\Group Policy etc - Perforce User\Group\Workspace management - Hansoft Project Management Server - Confluence Site Administration - Sharepoint Site Administration - Proofpoint Spam Filtering - Administration of MS System Center Configuration Manager - Virus Scanning\Patching\Software Deployment\Reporting\OS Upgrade Deployment - MS Exchange\O365 Mailbox administration - Office 365 Administrations Teams\OneDrive\Sharepoint\Azure etc - Splashtop\Parsec Server Management