Dianne Pittman

Background

About Dianne Pittman

Dianne is a dedicated Third Party Liability manager with fifteen years of experience in this field. She currently supervises the daily tasks of a team of fifteen claims representatives. She creates and assesses claim representatives' work plans. Coordinates and manages staff workloads and projects. Evaluates team performance related to monthly goals, assesses and determine staff training needs. Directs and coordinates all collection activities for several assigned hospitals in both Massachusetts and New York. Uses collection systems to measure collection performance for clients and collectors. Dianne excels executing liens and negotiating settlements related to Bodily Injury claims for assigned hospitals. She plans and facilitates regular meetings with client hospitals to review collections and procedures. She participates in multiple monthly client reconciliations. Directs and communicates with an offshore call center staff. She participated in the onsite training of the offshore staff for her company's complete TPL division. She has also created and implemented various operational process flows used by both the onshore and offshore staff.