Dominique Lebert
Senior Customer Success Manager at Linnworks
Based in West Midlands, United Kingdom
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Seniority
Manager
Department
Customer/Client Service
Location
West Midlands
Industry
Software Development
Company size
202
Contact information
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d•••••••@linnworks.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Dominique Lebert
As a Senior Customer Success Manager at Linnworks, I work with our Tier 1 customers in EMEA to help them see the value of our industry-leading e-commerce and operations platform. I have over four years of experience in managing and implementing complex CX programs for various high-profile brands, exceeding expectations, keeping clients engaged, and adhering to timescales and budgets.I partner with e-commerce, digital teams, and c-suite executives to create success plans for growth, conduct regular success review calls, and deliver quarterly executive business reviews. I also collaborate internally with onboarding, customization, and product teams to ensure a smooth and seamless customer journey. I am a Certified Customer Success Manager (CCSM) and have completed certifications in Digital Marketing and Strategic Thinking. My passion is to drive customer growth and retention through innovative and tailored solutions.
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