Donna Aikman

Background

About Donna Aikman

SUMMARY Retail operations management, that includes all aspects of running a high volume store. Also, provided business process improvement to stream line operations, reduce cycle times, and improve quality and accuracy. Managing staff that includes: Hiring, training, scheduling, conflict resolution, performance reviews, and created documentation for all. Payroll, that includes reconciling all employee hours worked, regular and overtime. Vendor management of all products sold. This includes supplier negotiation for pricing, contract compliance for delivery timing and quantity, and reconciling all invoices. Forecasting analysis of products for maximum profits and minimizing waste. Merchandise management of all products sold. This includes strategic placement of all products, displays, self-service machines to maximize sale of products based on product sales data and analysis. Promotions management of all products sold. This includes insuring customer awareness of promotions and sales, and upselling to maximize store profits. Customer relations management, providing excellent service for customer retention, resolving all customer complaint’s to retain customer loyalty. Store and property maintenance management, including scheduling repairs, overseeing the results, and insuring the property was in excellent condition for every-day business. Managed all financial reporting and analysis for the CEO, including identifying risks and opportunities for the business.