Douglas G.
Client Relations and Operations at Sykes
Based in Englewood, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Englewood
Industry
Outsourcing and Offshoring Consulting
Company size
18K
Contact information
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d•••••••@foundever.com
Phone
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Background
About Douglas G.
Customer focused and experienced professional with a distinguished record of developing and managing operational excellence to drive revenue growth and profitability. Successful in building and leading multi-disciplinary teams to achieve and exceed organizational goals for industry leaders such as Western Union, Avaya, Qwest, Level 3, and UPS. Applies strong leadership, passion and communication skills to manage change and improve performance. Specific expertise in the following:• Credit Policy and Credit analysis• Contract Negotiation• Risk management experience• Fraud • Strategic Planning and Operations Analysis • Operations - Domestic and International• Collections and Credit losses• Process Improvement• Customer Service & Satisfaction • Training and Talent Development
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