Eddie Dial
Senior Manager of Quality Assurance and Regulatory Compliance at Tp
Based in Roy, United States
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Seniority
Manager
Department
General Business & Management
Location
Roy
Industry
Outsourcing and Offshoring Consulting
Company size
213K
Contact information
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e•••••••@teleperformance.com
Phone
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Background
About Eddie Dial
25+ years experience leading quality, operations, sales, training, compliance, and customer relation initiatives; executing strategic plans aligned with KPI performance objectives; utilizing leadership, ingenuity, analytical, and problem-solving skills driving successes; recruiting, training and developing team members; analyzing and presenting actionable data and recommendations to stakeholders; and exceeding objectives optimizing efficiencies, improving customer satisfaction, and increasing revenue. Strategic Planning & Execution Verbal & Written Communication Cross-Functional Collaboration Call Center Management Program Management Process Improvement Internal/External Audit Quality Assurance Training/Coaching Microsoft Office/Excel Regulatory Compliance Customer-Centric Data Analysis/Reporting
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