Eddie Rivera

Background

About Eddie Rivera

I have 7 years managing a team (24 years total in the IT industry) supporting domestic and international customers PCs and Macs.My responsibilities are, IT equipment purchasing deployment and managing asset refresh/disposal. Manage devices with MDM platforms (JAMF, Azure/Intune, Microsoft Autopilot). Maintain devices with remote tools, Develop and execute integrated organizational plans, create policies and procedures. I guide the development of business and technical strategies, goals, objectives.I also interview, hire and train employees; plan, assign and direct work for a team who support employees in three sites, manage employee performance through appraisals and feedback; reward and discipline employees; address complaints and resolve problems.I work effectively across constituencies - management, the business, IT security, IT operations, third parties.I led the formation of the Asset Management process for employees, which included the total lifecycle of all devices (purchasing, shipping, returning and disposal).