Ella Rouse

Background

About Ella Rouse

I’m a client-focused Account & Client Success Manager with experience supporting high-value customers across EMEA and America. I’m confident building strong relationships, improving customer performance, and keeping projects running smoothly in fast-paced environments. My background spans enterprise account management, client success, customer service, hospitality, and operations. In every role, I’ve been the go to person for clear communication, organisation, and problem-solving. I exceed in translating complex ideas, working with cross-functional teams, and being the reliable link between clients and the business. Previously I've managed SME and Enterprise portfolios at Dojo covering onboarding, training, engagement, growth opportunities, and retention. I’m comfortable advising clients, spotting expansion potential, and keeping account health on track. My varied experience gives me a people-centred, adaptable approach that fits naturally into client-facing roles.