Ellen Flannery

Background

About Ellen Flannery

With 2 years of experience as a Customer Success Manager and a strong foundation in sales and customer relations, I specialise in optimising localisation strategies at Smartling. My mission is to empower organisations to achieve seamless global communication by maximizing the potential of our translation management system. By fostering trust and building strong connections, I aim to align client goals with Smartling’s vision, contributing to meaningful, localised customer experiences. At Smartling, I collaborate closely with localisation managers and key stakeholders, providing data-driven insights, tailored coaching, and educational materials to enhance adoption. My role involves facilitating renewals, negotiating agreements, and ensuring alignment across departments to meet customer needs. My background in sales development and relationship building uniquely positions me to deliver impactful, client-focused solutions.