Elvin Tineo

Background

About Elvin Tineo

Business process outsourcing expert with foundations in Sr Ops management leadership and cost reduction strategic planning. My tenure of 16+ years in the BPO industry has allowed me to create, direct, and improve a large variety of procedures with the scope of optimizing efficiency at the highest quality standards.Able to efficiently help your company outsource, yielding significant operational costs reductions and bandwidth release, so you can focus on other tasks. All at the most competitive pricing in the industry with the highest quality and security standards, aligned with the scope, mission, and vision of your company.I have experience directing campaigns of 250 + employees, and handling operations for consumer loyalty programs in a high diversity of industries such as retailers, telecommunications, card payment, home improvement, among others. Experience directing all different customer engagement channels in an inbound /outbound campaign: back office, chats, emails, voice.Ability to build and maintain relationships at all levels with internal and external clients. Able to deal with conflict openly, directly, and tactually.I’m a result-oriented professional able to analyze challenges, create tailored-made solutions, keep track of improvements, and efficiently relay the progressive results to my clients via coordinated business reviews or day-to-day emails, calls, and texts.About United Nearshore Operations (UNO)I'm currently an active member of United Nearshore Operations, which is a Business Process Outsourcing company located in the Dominican Republic (less than 2-hour flight from USA soil), UNO has a tenure of 18+ years in the contact center industry with a prestigious portfolio of American clients, some of which are Fortune 500 brands. We are one of the few companies in the region with a PCI-DSS level 1 certification.We operate with a mindset of only hiring exceptional candidates that could add value to the scope, mission, and vision of your company, with a selection and recruitment process focused on running thorough background checks to guarantee that only highly qualified candidates are hired for your outsourced verticals, guaranteeing very competitive pricing in parallel to world-class customer service and an NPS focused approach.We have a robust candidate pool with profiles suitable for data entry, front-line customer service, back-office work, tech support, data analysis, all the way up to full-stack software development engineering and management.