Emilee Strong

Background

About Emilee Strong

I was hand selected to be on the opening team of JOEY Restaurant Group's newest location in Los Angeles, CA as the Guest Service Manager. To open a new restaurant, especially in a pandemic requires patience, adaptability, and strategy. As the Guest Service Manager I continue to develop and coach my Guest Service Team to lead the building with Genuine Warmth and Care. It is my personal goal to ensure that my team leaves each day with new knowledge and understanding, continuing to push their development forward. Each day we look for ways to make every guest feel like the most important person in the room. Some days I coordinate large party events, and others I am simply hosting the floor ensuring daily execution is smooth. Hospitality is my driving force. This past year JOEY Restaurants rolled out Guest Service 2.0. It was the new vision for the front door, and it was my responsibility to execute and train that vision at our newest location. I've held seminars, and spent weeks training the new team on what Guest Service 2.0 means. In our 2021 company toast for the Guest Service Team something that sticks with me daily is,"The tone is set in the first 5 minutes and we leave the guests wanting more. We create memorable, engaging front door experiences, establishing 100% trust in us. There is no distinction in the guest eye between the General Manager and the Guest Service Team." We carry ourselves with elevated maturity and professionalism. We are the first and last impression, and the experts for any guest concern. There isn't a concern that our team can't find a solution to in order to make sure every guest leaves happy, cared for, and listened to. We challenge ourselves to operate in the gray area to find new and creative ways to put a smile on someones face.