Eric Umlauf

Background

About Eric Umlauf

Adaptable, dependable, tech-savvy Customer Success Manager with proven experience serving as an advocate and trusted advisor for high value and high growth potential customers in a variety of industry sectors. Expertly leads the client onboarding, implementation and setup experience; delivers ongoing training; and helps customers fully realize the full value of Company solutions - driving customer success, satisfaction and retention. Develops relationships with customers to accelerate and enhance product adoption. Known for initiative, an entrepreneurial spirit, strong problem-solving skills, and proficiency in time management and prioritization. SKILLS | EXPERIENCE | ABILITIES: Team Leadership • Account Management • Customer Success • Customer Service • Client Education • Client Onboarding • Client Implementation Management • Training • Continuous Process Improvement • Project Management • Business Acumen • Customer Relationship Management • Cross-functional Collaboration Excellent Verbal & Written Communication Skills • Customer Retention • Sales Operations • Team Building Teamwork • Salesforce CRM • Customer Experience • Customer Satisfaction • Data Analysis • Complex Problem Solving • Opportunity Identification • Customer Advocacy • Sales Enablement • Active Listening Skills TECHNICAL PROFICIENCIES: Microsoft Office Suite (Word, Excel, PowerPoint, & Access) • Salesforce CRM • AS400 • Slack • G Suite • Wisecloud • Smartsheet • Onspring INDUSTRY VERTICAL EXPERIENCE / INTEREST: Healthcare • Cloud Solutions • SaaS • eCommerce • Digital Marketing • FinTech • Software • HealthTech Telecommunications • Payment Products • Insurance • Logistics • Supply Chain • Trucking