Erik Smit

Background

About Erik Smit

LH Academy Hospitality is all about delivering the perfect guest experience while customer care is about delivering the perfect guest journey. At Luxury Hospitality Academy, we know that a highly trained team of experts in their field will not deliver either if they are unmotivated or are experiencing conflict within their team. That’s why we believe in helping everyone to develop the best version of themselves. Too many people are unaware of their own potential. But it is that potential which is key to a united workforce that delivers above and beyond what’s expected. Our approach helps to unleash a person's talent and discover their true potential. We train individuals and teams at our training location near Amsterdam, in the Netherlands, and on location around the world. https://luxuryhospitalitymgm.com/ LH 360 Delivering perfect guest experiences requires a full-circle approach that includes both technical knowledge and leadership skills. That’s why we offer our unique ‘360-degree approach’ to operations and management. Through the implementation of a healthy and effective leadership culture, we quantify the quality of individual crew and staff and the teams in which they operate. Our approach focuses on three main areas: Insight and Awareness; Training and Development; Professional coaching and mentoring. http://luxuryhospitality360.com/