Eva de Marchi
Customer Care Lead at Whatwapp
Based in St.-Germain-en-Laye, France
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Seniority
Manager
Department
Customer/Client Service
Location
St.-Germain-en-Laye
Industry
Mobile Gaming Apps
Company size
53
Contact information
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e•••••••@whatwapp.com
Phone
5 credits+33 ••• •••• ••••
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Background
About Eva de Marchi
As a dedicated leader in Customer Care, I specialize in guiding and directing teams to deliver exceptional service experiences. Currently overseeing a talented team of three Customer Care Specialists, I focus on establishing and enforcing robust processes to ensure consistency and excellence in our service delivery. My role involves streamlining workflows, maintaining cross-product alignment, and conducting thorough quality assurance to meet the highest standards. With a keen eye for talent, I am actively involved in the recruitment process, providing comprehensive training to onboard and develop team members effectively. My approach is driven by a passion for continuous improvement and a commitment to creating a seamless customer journey.
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