Eva Malhotra

Background

About Eva Malhotra

I have over 10 years of experience in ICT (Information Communication & Technology) industry working for Precise business Solutions, INX Software, Data Action, Halliburton Australia, IT giant Infosys Limited, Action. Oracle certified Software Engineer with a Bachelor of Technology degree and nearly ten years of experience in the ICT industry. Skilled in application and software support, deployment, implementation, development, mentoring team membersBased in Melbourne, Victoria, I am looking for a position that fully utilizes strong customer service attitude, technical aptitude, analytical ability, and excellent communication skills- Application and Software Support: Extensive experience providing support to clients and internal teams, ensuring smooth operation and issue resolution- Software Installation and Upgrades: Proficient in upgrading and installing application software on various environments, including hosted servers and client premises. Conducts thorough testing post-upgrade to ensure optimal performance- Client Focus: Dedicated to understanding client needs and user requirements, ensuring the final product or issue resolution aligns with customer expectations- IIS and Application Troubleshooting: Skilled in working with IIS and resolving issues related to application and authentication- IT Helpdesk Applications: Proficient in using ITSM, NetSuite, Zendesk, Jira, and ServiceNow for logging and managing support cases- SQL and Database Management: Strong command of Microsoft SQL Server, including writing SQL queries, replication, SQL jobs, stored procedures, triggers, SQL profiling, and cursor usage for database updates- Manual Testing and Test Case Creation: Experienced in creating test cases and test plans for manual testing, ensuring comprehensive coverage and accurate results- Programming Languages and Tools: Proficient in multiple programming languages and tools, including PL/SQL, Java/JavaScript, jQuery, servlets, Crystal Reports, CSS, HTML, XML, XSLT, and basic Python programming/debugging- Technical and Functional Training: Capable of delivering technical and functional training to clients and team members, facilitating effective software utilization- Team Leadership and Mentorship: Demonstrated ability to work as a senior team member, providing guidance and support to new joiners and junior team members-Strong interpersonal skills - Good domain knowledge - Ability to adapt in new environment & take on challenging rolesPlease leave me a message for more details or email me.