Farah N.

Background

About Farah N.

With over 25 years of experience in the Unified Communications sector, I’ve worn many hats—Technical Liaison Officer, Senior Engineer, Senior Account Manager, Service Desk Manager, Technical and Business Skills Trainer, and held leadership roles including Head of Business Development, Head of Voice & Connectivity, and Head of Business Strategy. Industry Focus: I've had the pleasure of working across a wide range of sectors, with a strong emphasis on Education, Non-Profit, Healthcare, Business Centres, Automotive (including Car Dealerships and F1), and large corporate environments. Current Role: Today, I collaborate with Channel Partners across the US, Canada, and Australia, helping them deliver the innovative COTU suite of SaaS solutions. My mission is to empower partners with cutting-edge cloud technologies that drive real business outcomes. Core Technical Expertise: • WLR (fixed lines) • SIP, VoIP, UCaaS, and hosted/cloud communications • Data connectivity, Ethernet (with carrier and exchange diversity) • Mobility solutions and mobile estate management • Direct Routing for Microsoft Teams • IVR systems, call analytics, and compliance • Project management and deployment • System voiceovers and "on hold" production • Training and mentoring across technical and commercial teams Technical Certifications & Accreditations: Wildix Samsung Panasonic Avaya Horizon My approach is pragmatic, passionate, and always customer-centric. I love what I do—and it shows in the outcomes I deliver. Get in touch: farah@cotu.com