Fateme Kiaei
Doctoral Researcher at Tech3lab Hec Montréal
Based in Montreal, Canada
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Seniority
Staff
Department
Research & Development
Location
Montreal
Industry
Research Services
Company size
61
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f•••••••@tech3lab.hec.ca
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Background
About Fateme Kiaei
I am a PhD student in Information Technology Management at HEC Montréal, where I study how users adapt to disruptive changes in enterprise software. My research focuses on what happens when familiar workflows are altered by feature updates and how users subsequently rebuild their digital habits. Using experimental designs and eye-tracking methods, I examine the cognitive and behavioral mechanisms behind user adaptation in mandatory-use environments. My goal is to contribute to both academic knowledge and practical solutions for enhancing user experience and performance following system updates. I’m always open to research collaborations or industry partnerships at the intersection of user behavior, system design, and digital transformation.
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