Fernando Freites
Supervisor at Stream Global Services
Based in Dominican Republic
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Seniority
Manager
Department
Operations
Location
Dominican Republic
Industry
Outsourcing/Offshoring
Company size
2.7K
Contact information
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f•••••••@concentrix.com
Phone
5 credits+1809 ••• •••• ••••
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Background
About Fernando Freites
Experience in call centers for troubleshooting and team lead. Operations supervisor with over 21 representatives under my responsibility. Able to work with minimum supervision, time manager, hard and team worker. Running reports for metrics and discuss with managers looking for solutions and better ways of improvement. Provide feedback to representatives on what was done correctly, what need to improve and setting expectations of what should be done next time as well as regular follow up on the team making sure new skills are applied.
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