Florian Ducrot

Background

About Florian Ducrot

Engineer with 16 years of experience in the field of IT- 1 year as a Customer Success Manager in SaaS and Ed Tech company working with key account customers- 4 years as a project manager and an operational team leader in the fields of IT and network- 11 years managing and implementing and troubleshooting IT solutions in the fields of Unified Communication & Collaboration with key account customers mainly in the Paris Region. PRINCE2 project management certification (2021) and IT certifications (2024): Azure Cloud AZ-900 and Microsoft 365 MS-900, Native French, fluent English (C1) and advanced level of Spanish (B2) Management of all phases of a project : response to tenders, financial estimate, requirements definition, drafting specifications, stakeholders coordination, adherence to the agreed budget and schedule, solution design and implementation, transfer of competence to the technical staff, change management for end users Key skills - Autonomous, rigourous, organized and showing good resistance to stress at work - Strong sense of customer service, professional integrity, driving force for involving stakeholders - Analytical and synthesis capacities, good writing style, attention to detail - Curiosity, strong self-training ability, keen to share knowledge, versatile and practical mind