Grace Dimmock

Background

About Grace Dimmock

I have worked as lone worker for Age UK, where I utilised interpersonal skills to build relationships with clients and their families, working flexibly to recognise and meet their specific needs while remaining aware of procedures for safeguarding vulnerable adults. I demonstrated proactivity, raising safeguarding concerns where necessary. The role also ensured I maintained accurate records on each client, making notes after each visit in order to report changes in service user’s health, abilities or circumstances to report to senior management. While working for Age UK I gained experience of assessing specific needs of different individuals. I also have experience in assessing risk/safety planning for clients in projects and the community, often working alongside clients who I have risk assessed. I have gained experience in working with vulnerable adults and the complex issues they may present. I have directed clients to support strategies such as tenancy support and mobility support etc. I also ensure to work in-line with Age UK’s Equality, Diversity and Inclusion guidelines. In my three years working at McDonald's I progressed to a managerial role, which allowed me to improve not only my leadership and planning skills but also communication and organisational skills. While working in an environment that at times could be both hectic and challenging, I was able to maintain a calm, focused and considered approach to any task that needed to be completed. I was able to communicate and liaise with all colleagues, delegating tasks and working effectively in a team. The role also required me to maintain productive relationships with members of the public, by demonstrating a coherent and engaging manner. I excelled at delivering outstanding levels of professionalism in line with the companies working policies and methods of best practice. While completing my degree in Psychology with Counselling I have acquired enhanced mathematics and literacy skills alongside enhanced keyboard skills, regularly using programmes such as Microsoft excel to input and analyse data. I also hold enhanced literacy skills which I have demonstrated efficiently while completing a number of formal written assignments while studying over a number of years at both university and college. During my time studying I have demonstrated effective and systematic organisational skills, using time management skills and my ability to prioritise in order to manage heavy workloads while completing the entirety to the highest standard.