Verified recordBanking

Grancy Suriel

Customer Journey Expert Copaf Instant Payments at Ing

Based in Amsterdam-Zuidoost, Netherlands

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Seniority

Staff

Department

Other

Location

Amsterdam-Zuidoost

Industry

Banking

Company size

70K

Contact information

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Email

1 credit

g•••••••@••••••.com

Phone

5 credits

+31 ••• •••• ••••

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Background

About Grancy Suriel

I am an experienced Payments and Implementations Teamlead on the subjects of Global ePayments Processing, Project Management and technical Implementations within IT, Banking and the Alternative Payments industries. I have built my experience at renowned Fintech institutions such as PAY.ON, ABN AMRO, Ingenico, Royal Bank of Scotland, ACI Worldwide, ING, Cognizant & Nationale Nederlanden. Most recently I was employed as Teamlead Payments & Fraud with Cognizant & NN. My responsibilities centered around the set-up and implementation of the Cognizant Payments As A Service (PAAS) & Business Process Outsourcing propositions for Nationale Nederlanden Bank. Besides the role of Teamlead, I have fulfilled the Senior Implementations and Project Manager roles to guide end-to-end Fintech / Banking & e-commerce integrations, from pre- sales consulting to 2nd Line technical support. My professional background has allowed me to develop essential "soft skills" in customer facing functions, and I enjoy interfacing with clients. I am most comfortable operating on the intersection of Business and IT, and can effectively balance the requirements between the two. My strengths are my inquisitive nature, and being a quick study on new assignments. This allows me to get to the bottom of the subject matter swiftly, and be adaptable in a dynamic environment. Additionally, I am very involved with the social aspects of my team, and due to my positive personality, I strive to be helpful and a trusted advisor in all my capacities. Besides the role of Project Manager and Lead, I have fulfilled the Senior Implementations and Business Consultant roles to guide end-to-end fintech e-commerce integrations, from pre- sales consulting to 2nd Line technical support. My professional background has allowed me to develop essential "soft skills" in customer facing functions, and I enjoy interfacing with clients. I am most comfortable operating on the intersection of Business and IT, and can effectively balance the requirements between the two. My strengths are my inquisitive nature, and being a quick study on new assignments. This allows me to get to the bottom of the subject matter swiftly, and be adaptable in a dynamic environment. Additionally, I am very involved with the social aspects of my teams, and due to my positive personality, I strive to be helpful and a trusted advisor in all my capacities.

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