Greg Randall

Background

About Greg Randall

Greg Randall has worked alongside and driven growth for hundreds of retailers. Greg's specialty is taking the online channel and changing it in a way where it drives more revenue online and also activates business-wide growth. G​reg​ is a globally recognized thought leader in customer experience design and eCommerce/Digital best practices​ and has published five books on this subject matter. What makes Greg unique​ is his substantial access to data.​ Greg is a specialist in data analysis and stitching together data from multiple sources to provide a holistic view of the customer, which is then used to drive informed decision-making.​ In Greg's 20 years of leading business change, he has​ analyzed billions of consumer path data sets and interviewed thousands of ​frontline retail sales and support ​employees.​ This has provided Greg with a powerful and accurate perspective of what works and what does not. The combination of Greg's experiences, the manner in which he uses data to drive decision making, and his industry-leading knowledge in eCommerce/Digital best-practice forms the foundation to how he works with businesses to drive ​profitable ​growth​.​ Though Greg is based on the Gold Coast of Australia, he services an international client base. Greg can be reached at 0477 723 474 or greg@commaconsulting.com.au. Learn more about Greg by checking out