Harriet Playford

Background

About Harriet Playford

Creative Operations is the strategic engine behind teams that deliver outstanding creative work. I specialise in designing and orchestrating ecosystems across people, partners, processes, and technology to drive efficiency, scale, and creative excellence. With 20+ years spanning agency leadership, production, finance, and creative operations, I see the full picture of building operations that perform commercially and creatively. I’ve led at the Board level and delivered hands-on transformations for multiple in-house teams, creating ways of working that accelerate results while maintaining excellence. I’m passionate about practical, results-driven solutions and enabling teams to thrive through change. As a certified NLP coach, I help individuals and teams build confidence, unlock potential, and consistently perform at their best. What I bring to the table: Orchestrate creative ecosystems across teams, partners, processes & technology Organisational design & transformation Workflow design & optimisation Technology strategy & implementation Change management & coaching for high-performing teams Commercial governance & partner strategy I help creative operations become a strategic force, turning complex challenges into streamlined, high-performing, and sustainable operations where creativity can truly flourish.