Seniority
Staff
Department
Sales & Business Development
Location
United States
Industry
Education
Company size
1.5K
Contact information
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h•••••••@mbsbooks.com
Phone
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Background
About Heather Gillespie
I'm passionate about creating a positive customer experience that goes beyond support - to build trust, foster loyalty, and drive retention. With a customer-first mindset, I believe we can learn the most when we stop talking and truly listen. This approach helps me to identify the needs of the customer before they become challenges and to act as the voice of the customer to help prioritize projects or enhancements. Whether I'm collaborating across teams or engaging 1:1, I prioritize empathy, communication, and following through. I am focused on the details while never losing sight of the big picture- always working toward experiences that not only solve problems and drive efficiency but make people feel seen, heard, and valued. After years in higher ed and with a company dedicated to collegiate retail, I am looking to apply my skills and passion in a new industry. Let's connect if you're passionate about building customer relationships that last.
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