Hebe Chong
Application Support Specialist at Tricor Group
Based in WP. Kuala Lumpur, Malaysia
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Seniority
Staff
Department
Information Technology
Location
WP. Kuala Lumpur
Industry
Financial Services
Company size
945
Contact information
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h•••••••@tricorglobal.com
Phone
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Background
About Hebe Chong
Hi! I am a first-class honors graduate that's highly organized, attention to detail, conscientious, curious, creative and ready to learn. I have always been fascinated by computers and the technical mechanics behind the monitor. I know the basics of programming: Python, C, MySQL, R, Java, C++. Besides the basics of Microsoft applications, I’m also using IT related software such as Visual Studio, SQL Server, R studio and more.Currently, I'm working as an Application Support, adept in SQL, Microsoft Azure, and Freshworks ticketing. Passionate about system optimization and user experience enhancement. Skilled in Microsoft Excel for data analytics and proficient in user account management. Familiar with project management tools like Slack, Jira Service, and Atlassian, as well as security authentication systems like Okta. Equipped to support both external and internal digital platforms, also skilled in conducting User Acceptance Testing (UAT). Additionally, assists Chinese-speaking clients and creates knowledge base articles in English, Simplified Chinese, and Traditional Chinese. Responsible for data retrieval from Microsoft Azure for reporting and client database inquiries.
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