Heinz Heymann
B2b Support Dach at Shelly Group
Based in Munich, Germany
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Seniority
Staff
Department
Information Technology
Location
Munich
Industry
IT Services and IT Consulting
Company size
283
Contact information
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h•••••••@shelly.com
Phone
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Background
About Heinz Heymann
As a B2B Support DACH at Shelly Group, I provide technical and operational support for the company's innovative smart home products and solutions. I have over two years of experience in customer success, IT support, and software testing, as well as multiple CompTIA certifications in IT fundamentals, networking, security, and server administration. I am passionate about leveraging IT architectures and generative AI to create optimal customer experiences and outcomes. At my previous role as a Customer Success Manager at APARAVI, I guided customers and partners through the software implementation, built the software support infrastructure, and reduced IT costs by 40%. I also acted as the technical voice of the customer, working closely with DevOps, R&D, and Product departments. My goal is to apply my IT skills and project management expertise to help Shelly Group grow and scale in the smart home market.
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