Helidon Topulli

Background

About Helidon Topulli

Experienced Head of Service with a demonstrated history of working in the government administration industry. Skilled in Government, Performance Management, Project Management, Project Delivery, Housing Management services and Business Process Improvement. Strong support professional with a certificate focused in health and social care from The Open University and CiH level 4 housing management. Extensive experience dealing with statutory bodies, charities and organisations in the field. Extensive experience dealing with all aspects of Housing Management and Housing Neess services Exceptional leadership skills, with a track record of developing and motivating staff and implementing an organisational change in culture Empathetic approach to dealing with clients Extensive experience running a co-production model with tenants. Experienced senior manager with proven tract record of conducting in-depth service reviews and putting in place transformation processes. Facilitating various workshops for clients Ability to write clear and effective reports, letters and briefing documents Working in an organised and efficient manner in order to get the best Good communication skills with people of all ages and backgrounds Administrative experience I have excellent budget setting and monitoring skills. Experience working with charities and organisations in the voluntary and helping profession Experience Carrying out needs/risks assessments for service provision Supporting services users to independently Ability to achieve improved performance, particularly in relation to achieving excellent services to customers Ability to anticipate and identify the need for new policies and systems, and to develop and implement them Experienced in managing tight deadlines, within budgetary constraints and delivering services with a customer focused approach High levels of adaptability and flexibility in delivering corporate and operational results in a changing environment Ability to analyse information, situations and issues and produce effective and pragmatic solutions Excellent organisational and planning skills. Ability to deal effectively with competing demands Excellent interpersonal skills and ability to inspire confidence and respect internally and externally