Hemant Bhatkar

Background

About Hemant Bhatkar

With over 14 years of professional expertise traversing the space of Customer Experience and Strategy, I have been able to create my niche in transforming business-customer interactions across some of the most varied industries, which include Telecom, E-commerce, Pharmaceutical, and Retail. In my current role, as the CX Project Manager at Pfizer, I support various cross functional CX projects to ensure consistent delivery by developing timelines, tracking deliverables, and streamlining communication. The journey of my career saw leadership at its foundation in setting up CX Operations and Strategy frameworks at proalley.com and AJIO.com, spearheading initiatives that significantly uplifted B2B and B2C engagements through innovative journey mapping, Customer Care Operations Management and VOC analysis. With an MBA in Operations Management and PMP certification, I am a certified Six Sigma professional at the Green Belt level. My methodology is centered on relentless enhancement, rigorous analytical processes, and prioritizing customer satisfaction. Let's connect and explore how we can drive meaningful customer experience transformations together.