Hemanth Karnam

Background

About Hemanth Karnam

A passionate Application Support Specialist with a good academic knowledge and experience in working for an electronic payment application, gaining technical, analytical, customer service skills.• Experience as end point of escalation and communicating with users directly through chat, email or phone. • Experience in performing backend development, monitoring server environments and database administration using Linux, C++, SQL, Java script, and Oracle BRM.• Experience in Incident Management, Problem Management and Release Management.• Strong experience in performing Deployments and Change management.• Experience in Leadership & Team Management being a POC for a team of six software engineers.• Experience in coordinating and performing major critical changes like migration of application and OS patching.• Ability to identify the root cause, investigate, and escalate or resolve customer problems to meet SLA’s.• Training customers, clients and other stakeholders in the new functionality.• Proficient at Trouble shooting, Problem-solving and familiar with system integration and webservices.• Commendable experience in using ServiceNow, Jira and Confluence to keep track of service incidents and documents.• Good experience working with Oracle Database Environments and writing SQL queries.• Strong knowledge of SDLC, Agile practices with good experience in ITSM and understanding of ITIL.• Ability to work with positive ‘can do’ attitude being result oriented and ensuring quality outcome.• I am always interested to learn new technologies and upskill my profile.Technical skills & tools - SQL, Oracle DB, Shell Scripting, Excel, Javascript, Linux, Oracle BRM, Jira, Confluence, ITSM Service Now, Dynatrace, GitHub, SOAP UI, HTML/CSS, ITIL, HPSM, MS Office tools, VMware