Ian Heflin
Head of Support Desk Operations at Virginia Tech
Based in Blacksburg, United States
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Seniority
Director
Department
Operations
Location
Blacksburg
Industry
Higher Education
Company size
16K
Contact information
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i•••••••@vt.edu
Phone
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Background
About Ian Heflin
IT Professional serving as the Head of Support Desk Operations with the University Libraries at Virginia Tech. Supervises the support desk staff, serves as an asset coordinator, and helps to manage the Libraries’ Service Catalog within ServiceNow. Focused on delivering consistently high levels of customer service to a broad range of faculty and staff across multiple library locations. Enjoys the working in an environment that supports diverse experience and expertise while providing opportunities for growth. Currently serves on the University Libraries Diversity Council and the Library Faculty Association. Major certifications include ITIL (Information Technology Infrastructure Library), CPACC (Certified Professional in Accessibility Core Competencies), and CSPO (Certified Scrum Product Owner).
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