Ian Thomas
Director of Product Management at Adp
Based in United States
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Seniority
Director
Department
Sales & Business Development
Location
United States
Industry
Human Resources Services
Company size
94K
Contact information
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i•••••••@adp.com
Phone
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Background
About Ian Thomas
At Verizon, our team's focus on artificial intelligence and customer experience has driven a 47% increase in digital engagement while significantly reducing operational costs. We achieved these results through strategic product management and experience design, showcasing our commitment to innovation and customer satisfaction. My leadership as Senior Manager extends to the global ownership of the "Contact Us" experience, overseeing over 25 million customer visits annually. With expertise in business strategy and user experience, our efforts are geared towards creating personalized, efficient services that resonate with our customers and uphold Verizon's winning culture.
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