Jacob Bliss

Background

About Jacob Bliss

Highly skilled Public Safety Professional with over 10 years of experience in service and incident management, and over 1 year in problem management. Currently overseeing the 911 Emergency Communications Center for the City of Danville, with a proven track record in policy administration, staff development, budget preparation, and equipment maintenance. Formerly served as Technology Specialist for the Raleigh Police Department, managing police camera systems and supporting investigative operations. Demonstrated expertise in training new 911 personnel and conducting public safety telecommunications training programs. Adept at handling emergency and non-emergency calls, dispatching public safety units, and maintaining criminal justice information systems. Recognized for exceptional leadership, technical proficiency, root-cause analysis, and attention to detail. Skilled in communicating complex technical issues to non-technical personnel and experienced with service desk tools such as ServiceNow. Committed to ensuring efficient and effective public safety operations.