Jade Goldsmith

Background

About Jade Goldsmith

As a dedicated professional at East Sussex Trading Standards, I thrive on the dynamic intersection of consumer protection and team leadership. Currently, I play a pivotal role in managing our team inboxes, overseeing referrals from our valued partner agency, and providing crucial support to the exceptional officers within my team.Key Responsibilities:Inbox Management: Proactively handle and streamline team inboxes to ensure efficient communication and task prioritisation.Digital Engagement: Drive our online presence by creating compelling social media content and promptly addressing inquiries.Consumer Advocacy: Personally engage with consumers over the phone, offering support and solutions to address their concerns.Continuous Improvement: Committed to driving continuous improvement, I actively seek opportunities to enhance operational efficiency and service delivery.