Jake McDermott

Background

About Jake McDermott

Thirty year veteran within the Information Technology sector with a focus on post sales account and support management as well as Incident and Escalations management for enterprise level organizations.Highly skilled and adaptive communicator, allowing for effective, productive, and agile conversations and strategic planning from the datacenter up through the Executive Suite. Due to a varied background in both in the trenches of IT work and within the management and post sales sphere, I can context switch quickly depending on the client I am working with, and am able to better understand the drivers behind both their business, the people, and the technology in play. Industry experiences ranging from public safety, server hardware manufacturing, software development, MSPs, advertisement agencies, and more. I have built my career on exposure to many different situations and thrive in a state of constant challenge. The best situation is where I can bring my communications and technical background together to help customers realize their way past a technical hurdle or ongoing challenge