James Robertson

Background

About James Robertson

As a dedicated and results-driven professional with over 15 years of experience in Operations Management, IT, and Business Analysis, I have a proven track record of driving business success through strategic process improvements, team leadership, and effective stakeholder management. I have led the Operations and IT functions at STIHL New Zealand, where I managed cross-functional teams and spearhead complex business projects that enhance supply chain efficiency and deliver tangible cost savings.In my role as Operations Manager, I oversee a team of direct and indirect reports across warehouse, logistics and IT departments, working closely with internal and external stakeholders to ensure seamless daily operations. My experience extends to managing logistics and IT budgets, optimizing business systems, and driving process efficiency through strategic initiatives. Over the years, I have successfully implemented systems that have improved delivery accuracy, reduced costs, and enhanced operational performance.Key Skills & Achievements:* Leadership & Relationship Management: Managing high-performing teams, fostering collaboration across departments, and maintaining strong partnerships with external agencies and trade partners.* Project Management: Successfully delivering complex projects, from system implementations (including MS CRM and SAP) to supply chain improvements and cost-reduction strategies.* Data-Driven Decision Making: Leveraging qualitative and quantitative market data to provide actionable insights and support strategic business decisions.* Process Optimization: Identifying opportunities to streamline operations, reduce non-value-added activities, and deliver continuous improvements in performance.*Cost Reduction: Successfully tendering for freight and 3PL services, resulting in significant cost savings, including a 25% reduction in overall freight costs.With a strong foundation in both operations and IT, I take pride in delivering solutions that not only drive business efficiency but also align with long-term growth objectives. I’m passionate about fostering a culture of collaboration, ensuring operational excellence, and continuously improving business systems to stay ahead of industry trends.