Jana Johnson

Background

About Jana Johnson

As an Onboarding Professional, I have gained a well of experience from my time in the mortgage industry as well as an Executive to leading professionals and entrepreneurs. Throughout my time in the mortgage servicing, I have built and maintained customer relationships by managing new customer accounts for investors of over 40K loans while ensuring timely and accurate payments of account transactions. I collaborated within the department to onboard new clients and complete account set up and transfer of loan data.Throughout the years I have been able to apply analytical thinking, problem-solving, and numerical skills to research and resolve complex issues and provide data-driven solutions that best fits the need of the customer and clients, as well as the business. As an Executive Assistant I build strong relationships with clients and internal stakeholders, communicating effectively and efficiently through various channels and platforms such as Slack, Google Meet, Teams, Zendesk, HoneyBook and more! I am well knowledgable in G-Suite, Drafting Presentations and Presenting to Client/Customers. I am well versed in educating the clients on products and understanding their needs. I have collaborated with cross-functional teams to support customer success and satisfaction, as well as organizational goals and objectives. I am passionate about leveraging my skills and experience to transition into the customer success or account management industry, where I can take on new challenges and broaden my horizons.