Janice Bell

Background

About Janice Bell

My expertise is managing the operations that ensure outstanding service delivery to your most valuable corporate clients. With Lexmark Canada, my mandate was to oversee a team of 25 Customer & Site Operations Managers across Canada executing 80+ corporate service contracts in a $40M portfolio of business. Within just a few years, I: Revitalized the division to achieve double-digit growth and 100% contract renewals Earned the highest customer satisfaction results across Lexmark GLOBALLY Earned MANAGER OF THE YEAR for Lexmark Canada I have over 15 years’ experience managing account operations to guarantee service delivery excellence, hold a Six Sigma Green Belt, and have earned 7 additional awards for outstanding performance and contributions. What are my keys to success? First, I believe in providing outstanding service to my clients and have a total commitment to their satisfaction. Second, I get the job done…I know how to prioritize and manage resources (even when they are scarce) and I build teams that are motivated to outperform expectations. As a Leader/Manager, I truly enjoy developing people and motivating them to do great things. Even when my team has been scattered across the country, Montreal to Vancouver, I work hard to create a collaborative environment and pull everyone behind the vision. I am also skilled managing P & Ls, maximizing margins, optimizing inventories, contributing to important RFPs, and driving process enhancements that streamline efficiencies and improve service margins. MY GOAL: After a rich, award-winning career with Lexmark Canada, I am currently available to bring my leadership to companies looking to maximize their account operations and elevate their service delivery. EXPERTISE: Account Operations Service Delivery Team Leadership Relationship Management Process Improvements P&L Management Inventory Management Pricing Strategies RFP Responses CONTACT ME: Janicelbell20@gmail.com