Jansen Williams

Background

About Jansen Williams

JANSEN CHANDLER WILLIAMS Cell:(214)-326-5236 Email: jansenwilliams82@gmail.com References (2022): CURRENT SUPERVIRORS Jennifer fetmath (+1 (210) Noel Isidro:(727)-287-8447 (Supervisor Of Project) Jesi Mclane:(469)-407-8592 (Project Lead TEKsystems) Megan Hudson:(210)-315-8827 (Coworker Accenture) Marcus Avina:(214)-856-9148 (Kitchen manager) Devon Clark:(469)-831-2326 ( Fire Pit Accenture claims data entry team May 2021 - current Identifies the correct claim type while keying information on claims to ensure they are processed proficiently and correctly. Tenured agent output with overachieving Production value. Communicated with teammates and leads on a daily basis, highly proficient in Microsoft teams, office, outlook and excel. Over achieves production numbers to ensure the daily limit is met and surpassed Follows HIPAA guidelines and mandates to ensure security for each claim I receive and process. Maintains the integrity of each claims security by ensuring each claim safe under each protocol learned from training, Texas Department Of State Health services May 2020 – June 2021 Contact Tracing (Call Center Job)(Salesforce and Twillio proficient) Followed leads and called exposed individuals. Used Microsoft office proficient, typing speed is 70 words per minute, handled INBOUND and OUTBOUND calls for the state of Texas Set up cases for everyone accumulated from call center leads and worked to follow up on their financial and health-based needs – until cleared by the state. Performed under HIPAA mandates to ensure maximum confidentiality of my patients and exposed contacts. Followed a premade script from the state to isolate and identify old/new exposures or patients. Helped counsel individuals distraught about the ramifications of the pandemic and/or their exposure. Maintained a punctual login time and written record for each case proposed to me. Ensured all contacts are aware of their situation effectively immediately. Provided a breakdown of the process of testing while remaining professional and keeping the exposed contact at ease. Initiated CDC procedures and handled disgruntled contacts for a smooth transition to obtaining the information needed to slow down the spread of this virus. Maintained confidentiality of position to keep from dealing with media exposure (news reports & media)