Jared Brady

Director of Operations at Roi Cx Solutions

Based in Spanish Fork, United States

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Seniority

Director

Department

Operations

Location

Spanish Fork

Industry

Outsourcing and Offshoring Consulting

Company size

476

Contact information

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Email

1 credit

j•••••••@365roi.com

Phone

5 credits

+1 ••• •••• ••••

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Background

About Jared Brady

As an enterprise-level operations leader, I specialize in transforming underperforming business units into high-impact, scalable engines of growth. With over a decade of experience spanning military, e-commerce, BPO, and virtual-first environments, I bring a unique blend of strategic execution, operational design, and people-centric, situational leadership. Currently, I lead a person global team at Connexus Resource Group, where I increased profitability from ~12% to ~30% in under a year, while revamping organizational structure and launching performance systems that consistently exceed KPIs. My background includes senior roles at Wayfair, where I improved employee engagement by over 50% within my department, and earlier military leadership as a commissioned officer. I thrive in turnarounds, remote strategy, and culture development — aligning cross-functional teams with business goals through data, clarity, and accountability.

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