Jasmine Diaz

Background

About Jasmine Diaz

Jasmine Diaz is an Senior Executive Administrative Business Partner and hospitality professional who excels in service excellence, operational rigor, and continuous improvement. She brings a strong foundation from years of hotel and restaurant management experience, pairing front of house instincts with back office precision to elevate customer experience (CX) and guest satisfaction.Known for building high performing teams and embedding brand standards into daily operations, Jasmine leads through clear communication, stakeholder engagement, and ethical leadership. She thrives in complex, fast paced executive environments – with precision-driven calendar planning and prioritization, coordination of international and domestic travel, preparation of briefing materials, managing confidential correspondence, and driving follow through on action items—to keep leaders and cross functional partners aligned.Core competencies & keywords:• Executive support & chief of staff–style coordination (calendar orchestration, complex travel, expense management, inbox triage, executive communications)• Hospitality operations & guest experience (SOP development, service recovery, VoC insights, KPI tracking, continuous improvement)• Project management & cross functional collaboration (timeline management, change management, operational readiness)• Team leadership & talent development (hiring support, onboarding, coaching, performance feedback loops)• Event planning & vendor management (site logistics, contract coordination, budget oversight, ROI measurement)• Content & communications (executive bios, talking points, decks, internal memos; tone of voice alignment)• Tools & platforms: Microsoft 365 (Outlook, Teams, SharePoint, Excel, PowerPoint), CRM/guest experience systems, expense/travel tools; adept at data driven decision making and process optimizationJasmine’s north star is simple: deliver memorable experiences and measurable outcomes. Whether supporting senior executives, strengthening guest facing operations, or mobilizing cross functional initiatives, she consistently raises the bar on quality, reliability, and results.