Jasprit Kaur

Background

About Jasprit Kaur

I am a results-driven Salesforce Business Analyst with over 15 years of diverse experience across business analysis, accounting, tax auditing, digital marketing, and customer success. My journey has taken me from analyzing financial records to optimizing digital marketing strategies and now, to empowering organizations with Salesforce-based solutions that drive operational efficiency and user satisfaction. In my current role, I translate complex business requirements into actionable, agile user stories that deliver value in every sprint. My collaborative approach enables me to work seamlessly with cross-functional teams—from development and QA to user experience analysts—ensuring that each project phase aligns with business goals and user needs. I also have hands-on expertise in Salesforce Service Cloud, Sales Cloud, and CPQ, helping me build and customize solutions that enhance customer engagement and streamline processes. Key Skills and Interests: Salesforce Expertise: Skilled in Service Cloud, Sales Cloud, CPQ, and process automation using Salesforce declarative tools. Business Analysis: Proficient in user story creation, agile rituals, process mapping, and requirements gathering to optimize solutions. Data Visualization & Reporting: Experienced with Tableau, Power BI, and SQL for insightful data-driven decision-making. Digital Marketing: Background in executing SEO, content creation, and social media strategies to enhance brand visibility. I’m passionate about leveraging technology to solve business challenges and am always eager to connect with other professionals and share insights. Let’s connect and explore ways to achieve greater impact together!