Jay Donald
Customer Support Advocate at Justworks
Based in Tampa, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Tampa
Industry
Human Resources Services
Company size
1.6K
Contact information
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j•••••••@justworks.com
Phone
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Background
About Jay Donald
With over 3 years of experience in the customer success space, my teams have consistently delivered prioritized customer experience, leveraging CRM systems to enhance client relationships and scaling internal processes. Since graduating from St. Petersburg College, I've transitioned from leading a successful customer support teams and quality assurance initiatives on a regional scale within the fintech space to being a support resource in the HR industry. Emphasizing a customer-centric approach, I've honed technical proficiency and support strategies to meet diverse client needs and foster operational excellence.
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