Jaycee Quijano
Vice President Customer Operations at Ecxperience
Based in Manila, Philippines
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Seniority
Vp
Department
Customer/Client Service
Location
Manila
Industry
Outsourcing and Offshoring Consulting
Company size
104
Contact information
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j•••••••@ecxperience.com
Phone
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Background
About Jaycee Quijano
Accomplished Vice President of Operations with a comprehensive background in developing and deploying human capital strategies and processes to drive business growth and maintain a competitive advantage. Ensured the operational and strategic ability of the business to deliver strong results by developing a dynamic, innovative, and driven talent base. Over 10 years of experience in leadership, directly reporting to executive management, and liaising with local and global leadership members. Aligned business strategy and drove employee performance and engagement. Key Accomplishments-Managed and handled operations, financials, and client relations for a US telco account with approximately 200 employees-Oversaw employee relations, talent acquisition, talent management, learning and development, HR business partners, change management, compensation, benefits, HR services, and operational support for over 700 employees-Incorporated Diversity and Inclusion in the recruitment selection process-Successfully migrated BPO services from the US to the Philippines. Areas of Expertise: Succession Planning Vendor Management HR Business Partners Talent Management and Acquisition Employee Relations Organizational Development Compensation and Benefits Change Management Performance Management Diversity and Inclusion Learning and Development Operations Management
Decision-makers
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