Jeffrey Chan

Background

About Jeffrey Chan

Driving Strategic Customer Success Across Cloud, Security & Infrastructure I’m a seasoned Technical Account Manager (TAM) and enterprise advisor with over two decades of experience helping global clients achieve value through cloud infrastructure, cybersecurity and digital transformation initiatives. With a unique blend of technical depth, strategic stakeholder engagement and cross-industry expertise, I serve as the critical bridge between business goals and technical execution. Throughout my roles at Broadcom, VMware, Oracle, and IBM, I’ve built a track record of- Managing $1M+ enterprise accounts across public sector, finance, and gaming industries - Leading post-sales technical strategy, adoption, and service optimization for hybrid cloud, security and virtualization platforms - Influencing product direction through field insights, executive feedback, and service design improvements - Owning complex escalations, ensuring resolution transparency, and delivering exceptional customer satisfaction As a certified PMP, CISSP, CISM, CISA, and AWS Solutions Architect, I bring a disciplined, security-aware, and cloud-savvy approach to every engagement. Whether enabling global enterprise clients to maximize ROI or guiding digital infrastructure strategy, I thrive in dynamic environments that require collaboration, clarity, and customer empathy. Technical Competencies & Focus Areas: Technical Account Management | Enterprise Customer Success | Stakeholder Engagement Cloud Infrastructure (VMware VCF, AWS, Azure)| Hybrid Cloud | Virtualization Cybersecurity | Compliance | Risk Management (CISSP, CISA, CISM) ITIL Service Management | PMP-Certified Delivery | IT Strategy Executive Briefings | Cross-Functional Alignment | KPI & Value Realization Industries: Public Sector | Transportation | Gaming | Financial Services Let’s connect if you’re looking for a client-focused technical leader who translates complex IT strategy into tangible business outcomes.