Jerome A.
Information Technology Specialist at U.S. Small Business Administration
Based in Washington, United States
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Seniority
Staff
Department
Information Technology
Location
Washington
Industry
Government Administration
Company size
7.1K
Contact information
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j•••••••@sba.gov
Phone
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Background
About Jerome A.
Greetings! I am a highly skilled and user-focused IT specialist with a proven track record in delivering top-notch IT support. With a commitment to staying ahead of technological advancements, I bring extensive experience from my current role as a Service Desk Technician at Iron Bow Technologies. I excel in providing exceptional tier 1 and tier 2 support to Department of Veterans Affairs Telehealth users, consistently exceeding service level agreements and closing an average of 20 tickets per day. My dedication to customer satisfaction, reflected in a 99%+ rating, underscores my ability to foster positive client relationships. With a comprehensive understanding of information technology, customer relationship management, data mining, analytics, I.T. infrastructure, network design, deployment, network intrusion detection, prevention, and database security, I am positioned as a valuable asset to any team. Let's connect and explore how my skills can contribute to the success of your organization.#ITSupport #UserFocused #ITInfrastructure #NetworkSecurity #IAMExpert #CollaborativeProblemSolver #CustomerSatisfaction #DataSecurity #TechInnovation
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