Jill Locke

Background

About Jill Locke

I’m a highly skilled and people focused Manager, I don’t just lead teams, I empower them. With hands-on experience managing, Customer Service, Collections & complaints teams, I understand the challenges frontline teams face and know how to turn them into opportunities for growth and success. As a Subject Matter Expert (SME) in Vulnerable Customers and Consumer Duty, I am deeply committed to ensuring fair outcomes for all customers, particularly those in vulnerable circumstances. I’ve led key initiatives to strengthen compliance, improve service standards, and embed a culture of care within my teams. I’ve also taken full ownership of Quality Assurance (QA) processes, ensuring every customer interaction is handled with professionalism, empathy, and integrity. I take pride in creating supportive, high-performing environments where people feel valued, motivated, and empowered to do their best work. Whether it’s streamlining processes, coaching teams, or tackling complex customer issues, I approach every challenge with a problem-solving mindset and a passion for delivering real results. If you’re looking for a leader who genuinely cares about people, both customers and colleagues, while driving meaningful improvements, I’d love to bring my experience and enthusiasm to your team.