Jocelyn Brown

Background

About Jocelyn Brown

More than 30 years of successful experience managing, supervising, coaching, and developing employees in customer relations within the retail, construction materials and electrical utility industries. • More than six years of successful project management experience in the construction materials, not-for-profit and utility industries. • Certified in Change Management (Prosci Methodology) & Project Management • Extensive knowledge of customer service including solutions, delivery techniques and technologies. • Strong commitment to satisfy customers with the highest quality of service. • Proven ability to develop and maintain effective relationships at all levels in an organization and with customers and team members; this includes excellent communication, interpersonal and negotiation skills. • Effective organizational and time management skills in order to manage in a dynamic and demanding environment; this includes being flexible and open to change. • Strong analytical and problem-solving skills with a demonstrated ability to identify problems, resolve issues and evaluate possible solutions. • Demonstrated initiative in recognizing opportunities to improve efficiency and build best practices for customer service. • Strong computer skills with a working knowledge of SAP, OID and GTS applications for responding to customer concerns. • Working knowledge of Impact 360 applications for managing workforce • Proven ability to work and lead within a team environment; this includes effective leadership, managing change, coaching, and strong team building skills.